Returns and refunds

We offer free returns within 30 days on all purchases. The product must be returned unused and in its original packaging. A refund will be issued within 3-5 working days after the return has been received.

To make a return, send an email to and we will help you.

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FirstVet provides on-demand, expert advice from licensed vets and a selection of vet-recommended products all in one place. All products in our assortment are carefully selected and continuously reviewed by our vets. We offer fast home delivery and free shipping on orders over £49. If you have any questions, please contact our fantastic customer support team and we will be happy to help you.