Contact us

If you have any questions or concerns, contact our customer service team at or call us on 0330 808 1281.

We are open on weekdays from 9:00 a.m. to 5:00 p.m.

Please be aware there might be a longer response time to your query as we are experiencing higher volumes of calls and email. Please be assured we will get back to you as soon as possible.

Office address

Onlinevet 247 UK LTD (11787494)
16 Red Lion Square, WC1R 4QH London

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FirstVet provides on-demand, expert advice from licensed vets and a selection of vet-recommended products all in one place. All products in our assortment are carefully selected and continuously reviewed by our vets. We offer fast home delivery and free shipping on orders over £49. If you have any questions, please contact our fantastic customer support team and we will be happy to help you.